Your payment failed. Here's how to fix it.
We're sorry you're having trouble. Try these steps to resolve the issue.
Common reasons payments fail
If you get an error message, one of these is likely the issue:
- Card settings — Your card isn't set up for online payments. Contact your bank to enable this.
- Spending limit reached — You've hit your weekly or monthly card limit. Wait until the limit resets, or contact your bank.
- Suspicious activity — Your payment looks unusual. Your bank may have blocked it for security. Contact your bank to verify.
- Too many failed attempts — You've tried paying multiple times unsuccessfully. Your card may be temporarily locked. Wait and try again, or contact your bank.
Contact your bank
Most payment issues can be fixed by getting in touch with your bank. They can help you:
- Enable online payments on your card
- Check your spending limits
- Verify suspicious transactions
- Unlock a temporarily locked card