Returning your bike at the end of the leasing period is always allowed and free
Start the return process through the Vapaus UserApp.
If you choose to return your bike instead of redeeming it, notify Vapaus about the return latest a month before the end of the lease period. You will receive detailed instructions by email once we've received your return notice, normally within 1-3 business days.
You can return the bike to our partner in Helsinki, Konala at a set time or we can arrange pick up from your preferred address (pick-up fees apply).
Note: you can order a new benefit bike after your current contract has ended. For example, if your contract ends on 31st August, you can order a new bike starting 1st September.
Exceptions if your contract includes a maintenance budget
If your contract includes a maintenance budget and you have used more than you have accumulated, the difference will be charged separately through your Vapaus user account.
If you haven't used your accumulated maintenance budget by the end of the leasing period, you will lose the right to the remaining balance — it cannot be used after the contract ends.
Final inspection and successful return
Please read the full service instructions before returning your bike:
Bike service before returning the bike to Vapaus
The bike must meet the return criteria in your benefit bike contract. If it passes inspection, it's marked as returned and your lease ends. If not, we'll contact you about any charges.
Return criteria — your bike must meet all of the below conditions:
- Brakes are functional and have adequate tread
- Powertrain components are intact; normal wear on chain and gears is acceptable as long as it doesn't prevent normal use
- Tires are intact, drivable, and have adequate tread
- Gearbox is operational and all gears engage properly
- No significant play in bearings and hubs
- Rims are intact with no visible twisting
- Frame, fork, and tube parts are intact with no cracks
- Derailleur hanger is intact and straight
- Bike has not been modified or customised
- Saddle, handlebars, and pedals are intact
- Any special tools that came with the bike are present
- Any self-installed parts have been removed
- For e-bikes: system shows no error codes, electrical system and battery function normally, display is intact and operational
Normal wear such as minor scratches or paint marks from everyday use is expected and won't affect your return.