Ordering from a Vapaus partner store
When you order from a Vapaus partner store, you deal directly with the shop. The shop handles the order process together with Vapaus.
Before you visit the shop
- Create a Vapaus account at user.vapaus.io
- Verify your work email address
- Get yourself an approved benefit access request (by the employer) | How to create a Vapaus account
- Check your employer's benefit bike guide for price limits and available options
- Decide which accessories you want — you'll choose them when ordering the bike
Step 1: Visit a partner shop
Find a partner shop near you and tell the staff you're ordering a Vapaus benefit bike. They'll help you through the process.
Step 2: Choose your bike and accessories
Select your bike and all accessories you want at the same time. You cannot add or change accessories later — they must be purchased together with the bike.
The shop will verify your identity and confirm that you're entitled to the benefit bike.
Step 3: Accept the leasing agreement
You'll receive an email with your order details. Go to your Vapaus account and accept the leasing agreement and service terms.
Important: Once you accept the agreement, you cannot make changes to:
- The monthly taxable value
- The leasing period
- The maintenance budget
If you selected additional services (i.e. downpayment insurance) you must pay for them immediately through your Vapaus account.
Step 4: Receive your bike
The shop will hand over your bike only after you've accepted the agreement in your Vapaus account. If the bike is in stock, you may even be able to take it home right away.
When you receive it, check that everything is correct and properly assembled. Report any defects to Vapaus support and to the shop within 3 days.