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Bike warranty and reclamations

Updated

As a rule of thumb, the manufacturer is liable for material defects for 24 months from delivery

The manufacturer is liable for material defects for 24 months from delivery for all new benefit bikes. Some manufacturers offer a longer warranty for non-moving parts like frames or rigid forks. Vapaus Precycled bikes have a 12-month warranty. For other second-hand bikes, please check with the original retailer.

For some older benefit bike contracts we offer the option to purchase an extended warranty when ordering a bike. Read more at 👉 Benefit bike extended warranty

Please note that some bike parts, like the electronics, might not have a 24-month warranty, but shorter. Specifics are found in the manufacturers home page.

👉 Who pays for repairs?

Regular maintenance*, replacement wear-and-tear parts and repairs due to user error are your responsibility. If there's a defect that can't be explained by those three, you should make a warranty claim using this guide. 

*check maintenance budget

 

Do you suspect you have a defect that falls under warranty? 

The liability for defects does not cover damages resulting from disregard of the user manual, inadequate maintenance or normal wear and tear. Still, the warranty terms vary by manufacturer, bike and bike part, so please check the terms with your manufacturer first.

Here's your guide according to the place of purchase 👇

  • A Finnish partner store
    • Partner stores will handle your warranty issue, if you have ordered the bike directly from them (either in person or self-order from web shop). Please contact the partner store directly. Vapaus customer care will assist if needed
  • Canyon
    • Ordered in November 2022 or later? Your order has been made via Vapaus x Canyon integration, and all warranty issues are handled directly by Canyon.
      • Make sure the topic selector says "Warranty and guarantee support"
        Then, add your order number which can be found on your order confirmation, as well as the frame number of your bike. Please use the same email address you used when making the order, or at the very least type it in the message field!

    • Ordered before November 2022? Your order has been made via Vapaus Customer Care and all warranty issues are handled by Vapaus.
  • Other EU webstores
    • Your order has been made via Vapaus Customer Care and all warranty issues are handled by Vapaus

❗️Please note that if your bike has been damaged by an external cause, and you need to select "insurance event" as reason for contacting on the form, instead of complaint/claim. If the repair costs are below the insurance deductible stated on your benefit guideline, you're better off by paying the cost out of pocket. Read more 👉 Benefit Bike insurance

 

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