Step 1: Create your Vapaus account
Go to user.vapaus.io, sign up with your work email, and verify your email.
Additional information: How to create a Vapaus account
Step 2: Choose where to order
Pick one of these options:
- Vapaus catalogue: Browse and order
- Partner stores: Find a shop near you
- Online stores: Order from approved retailers, i.e. Canyon, verkkokauppa.com, Commencal
Check your employer's benefit bike guideline for which options are available to you and any price limits.
Step 3: Select and order your bike
Find the bike you want and place your order through your chosen channel.
From Vapaus catalogue or partner stores: Find the bike you want and place your order directly through your Vapaus account or contact the bike shop directly.
From online stores: Find the bike you want and purchase it via the online store with payment method benefit bike or email the retailer with your order details.
Separate instructions for Canyon orders.
Step 4: Verify your identity and confirm
You'll receive an email notifying about your order draft summary. Review the details by logging in to user.vapaus.io and accept the terms in your Vapaus account to proceed. Verify your identity using online banking credentials or mobile ID to finalise the order.
Step 5: Receive your bike
Your bike will be shipped or prepared for pickup. Check it's correct model and size when it arrives and report any issues within 3 days. You'll get a tracking link when your bike ships (for online orders) or the shop will contact you about pickup timing. When it arrives, check that everything is correct and properly assembled. Report any defects to Vapaus support within 3 days.