Bike return in the end of leasing period is always allowed and free.
How to return bike after leasing period?
📣Notify us about the return via Vapaus UserApp ✨
If you choose to return your bike instead of redeeming it, remember to by notify Vapaus about the return 1 month before the end of the lease period.
You will receive detailed instructions of the return process steps by email once you've submitted the form normally in 1-3 business days👍
💡Usually, returns are handled by returning the bike straight to Vapaus Bike Center in Helsinki, Sörnäinen. Alternatively, we can arrange to pick the bike up at your home at the end of the lease period.
💡Ordering a new Benefit bike is not possible until the old benefit bike leasing contract has ended.
Exceptions according to maintenance budget:
If your contract includes a maintenance budget and you have used it more than you have contributed, the difference will be charged separately through your Vapaus user account.Or if, you haven't used the entire maintenance budget by the end of the leasing period, you will lose the right to the rest of the maintenance budget, and it will no longer be available after the end of the leasing period.
Final inspection of the bike and successful return
Kindly read 👉Bike service before returning the bike to Vapaus
💡Always when the bike is returned we inspect the bike and ensure that its condition meets the requirements* for the return. When the bike passes inspection it is marked as returned and the lease ends.
If the bike does not pass inspection the customer is notified about repairs and compensation.
*) the bike needs to meet the following requirements for the return to be approved:
- The brakes are functional, and there is still tread on them;
- The components of the powertrain are intact, and, for example, the wear and tear of the chain and gears do not hinder normal use;
- The tires are intact, and there is still tread on them; whole and drivable
- The gearbox is operational, and all gears engage properly;
- There is no significant play in the bearings and hubs;
- The rims are intact, and there are no noticeable twists;
- The frame, fork, and bicycle tube parts are intact, and there are no fractures;
- The bike derailleur hanger is intact and straight;
- The bike has not been tuned or modified;
- The saddle, handlebars, and pedals are intact;
- The special tools that came with the bicycle are present, and;
- Self-installed parts have been removed from the bicycle at the time of return.
- For electric bicycles, the bicycle's system should not give error codes, the electrical system and battery should function normally, and the display should be intact and operational.
Pssst. We know that normal use of the bike sometimes involves minor scratches or bumps on the paint surface.