Bikes ordered online can be returned within three days of delivery. To qualify for a return the bike must be unused. Always contact Vapaus customer service if you have concerns or problems with your order.
If more than 3 days have passed since receiving the bike, please refer to the return instructions in your employer's Benefit Bike guideline.
❗️ In bike orders made through Vapaus, there is no 14-day exchange or return right under consumer protection law, because Vapaus acquires the bikes through employers for employees to rent.